Intro

Margoun provides a straightforward warranty that is processed in the most hassle-free way possible. Please refer to chart below for the warranty timelines of various products, as warranty periods differ according to models.

Products sold by Margoun as refurbished (“pre-owned”) come with their own unique warranty that you can find on the product listing or contact us at support@margoun.com with your order receipt for confirmation.

This limited warranty provided by the manufacturer in no way affects a potential statutory warranty provided by law.

Item Warranty Period (Months)
Charger Based upon the date of purchase
Finger Grip Based upon the date of purchase
Power Bank Based upon the date of purchase
Glass protector Based upon the date of purchase
Airpods Charging Case Based upon the date of purchase

Margoun’s limited warranty is based on the date of purchase. For quality-related warranty claims, items will be replaced with a factory refurbished model of equal value when available, otherwise a new item will be sent.

Warranties on products are void after having been fully refunded.


Process:
● Buyer must provide sufficient proof of purchase
● Margoun must document what happens when buyers troubleshoot the product
● The defective item’s serial number and/or visible proof depicting the defect are required
● It may be necessary to return an item for quality inspection


Valid proof of purchase:
● Order number from online purchases made through margoun or margoun’s authorized resellers
● Sales invoice
● Dated sales receipt from an authorized margoun reseller that shows a description of the product along with its price

Please note more than one type of proof of purchase may be required to process a warranty claim (such as receipt of money transfer and confirmation of address item was originally shipped to).